Counselling Services
Telephone Assessment and Referral
The Metropolitan Wellness National Call Centre is the central component of our services. This is where the employee first contacts the Employee Assistance Programme. We pride ourselves on ensuring that this first contact is personal, professional and helpful.
The 24-hour, toll-free call centre is open 365 days per year, and provides the employee direct access to experienced counsellors and clinical support professionals. The call centre staff offer a broad spectrum of services to employees and their immediate family members.
Our multi-cultural team of professionals offers diverse expertise and a dynamic, holistic approach to psycho-social issues. They are well known for going the extra mile and keeping things simple and effective.
Face-to-face counselling
Face-to-face counselling sessions are offered for all employees. One of the Metropolitan Wellness EAP benefits includes the ability to choose from one of the largest networks of affiliated counsellors. This enables the best possible match between the issues facing the employee and the specialist fields of our face-to-face counsellors.
We have developed a national network of behavioural health professionals to ensure easy access to face-to-face counselling.
We provide technical support and policy-based advice through the managerial section of our call centre to supervisors charged with monitoring job performance and taking appropriate action in dealing with troubled employees.
EAP case managers are available telephonically on an unlimited basis to provide management consultation and assistance regarding a wide variety of challenging workplace situations.